Your Returns Policy:
Returns must reach us no later than 14 working days from the date you receive the item we will not accept returns after this time has passed.
Please note before making a purchase that any item returned will take up to 14 working days to be refunded back to you.
All parcels returned to sender due to the customer entering a invalid/incomplete address the customer will incur the charge of the original postage plus the cost of postage to return the item back to us.
Please note Swimwear is non-returnable due to our hygiene policy.
Please note all refunds will not include the original postage fee you have paid.
We hope that you are happy with your purchases from James Whitaker & Sons (Nurserymen) Ltd ,however if this is not the case, we will refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of us receiving your returns. When returning items to us, please place your returned goods without removing any labels or tags in a sealed bag with the returns form filled in with the relevant information.
Please note: Any items that are not accepted as a return (due to not being in a saleable condition), must be claimed within 14 days of the customer being notified and must be returned to sender, or will be destroyed.
How to return an item:
Please follow the steps below to return your parcel to us:
1. Re-pack the item in sealed bag with labels and tags still attached.
2. Please attach a copy of the invoice we send you with the reason of return or a note provideing your details and the date of purchase.
Please note this label is not prepaid and is just an address label.
James Whitaker & Sons (Nurserymen) Ltd
3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting. As any missing parcel is your responsibility. We advise our customers to use a tracked service to return any parcels as we will not be held liable for missing parcels.
4. Keep your certificate of postage safe as you will need this as your proof of return.
5. Once your return is received it will take up to 14 working days to refund your account you will receive an email stating your account has been credited. Please note we do not cover any shipping cost this cost is met by the customer when we receive a return the amount refunded is for the item(s) returned.
Can I have an exchange:
Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections and we will happily process a refund for you.