COVID-19 (Updated 24/03/2020)

A message to our friends & customers.

We are closed for business until further notice as instructed by the government.

Our priority is and always will be the health and wellbeing of our colleagues, customers, and local communities, and we’re committed to supporting you and your business. 

Our measures to reduce virus spread are as follows:

  • Frequently clean hands by using alcohol-based hand rub or soap and water

  • When coughing and sneezing cover mouth and nose with flexed elbow or tissue – throw tissue away immediately and wash your hands.

  • Avoid close contact with anyone who has fever and cough.

  • Self-isolation where necessary.

Further information will be added when we are advised.

Please stay safe..... James Whitakers Web Team.

Website Terms & Conditions

James Whitaker & Sons (Nurserymen) Ltd 

Please e-mail customer services for more details on Prices, Stock & Delivery.

STANDARD POSTAGE OPTIONS.  Standard Delivery (Local within 30 miles of Local Branch) £15.00 (free over £150.00) *Courier Standard Delivery (UK Mainland) From £10.00 +0.50p per kg above 20kg *Courier Scotland (Highland) Delivery £15.83 +0.50p per kg above 20kg *Courier Scotland (Lowland) Delivery £12.12 +0.50p per kg above 20kg. *Courier Max allowed length (m) 1.10m. Pallet delivery from £45.00 to UK Mainland only.

DELIVERY DATES. All delivery Local or Nationwide is normally 3-4* working days. Confirmation of delivery dates (and supplying branch) are given by e-mail following process of order through payment gateway. Saturday delivery local or by nationwide courier may carry a surcharge, Please e-mail customer services  for more information. * Add two Extra days for Bank Holidays. Also some products are not carried at all branches. If delivery time is important please call Websales prior to placing an order. 

DELIVERY: (a) The customer is under a duty to inspect the goods on delivery or on collection as the case may be. (b) When goods are offered for delivery to site James Whitaker & Sons (Nurserymen) Ltd  obligation is to deliver as near to kerb side or site as a safe hard road permits. If a vehicle delivers or collects goods to or from a place off the public road the customer shall be solely responsible for any accident or damage resulting. The customer shall provide free of charge any labour necessary for unloading goods when delivered and James Whitaker & Sons (Nurserymen) Ltd  driver’s responsibility is limited to handling goods off the vehicle. If any James Whitaker & Sons (Nurserymen) Ltd vehicle is kept on site for any unreasonable time or has to return to the depot without completing delivery through lack of assistance or if additional staff had to accompany any James Whitaker & Sons (Nurserymen) Ltd  driver, an appropriate additional charge will be made. If the customer does not accept delivery of goods ordered for any reason costs incurred will be charged. (c) No liability is accepted for any loss arising from delay in delivery of goods unless James Whitaker & Sons (Nurserymen) Ltd  have expressly agreed to be bound by a delivery date which is of the essence of the contract. When delivery depends upon receipt of goods from the manufacturer, James Whitaker & Sons (Nurserymen) Ltd  do not accept responsibility for delay in such delivery unless James Whitaker & Sons (Nurserymen) Ltd  have obtained and reported to the customer acceptance by the manufacturer of the express condition as to time; but James Whitaker & Sons (Nurserymen) Ltd  will afford to the customer any remedy available to James Whitaker & Sons (Nurserymen) Ltd  against the manufacturer but this shall be the limit of James Whitaker & Sons (Nurserymen) Ltd liability. James Whitaker & Sons (Nurserymen) Ltd  accept no responsibility for delay or non-delivery due directly or indirectly to strike, fire, act of state, force majeure or other circumstances beyond its control. (d) If the customer wishes to claim that there is any shortage on delivery in respect of goods supplied by James Whitaker & Sons (Nurserymen) Ltd , that the same have been damaged in transit or that any goods supplied by James Whitaker & Sons (Nurserymen) Ltd  are defective or not in accordance with the contract, then the customer shall give notice in writing to James Whitaker & Sons (Nurserymen) Ltd  and (in case of any shortage or damage in transit) to any carrier by whom the goods were delivered within three days after the date of delivery of the same. If the customer fails to give such notice or fails to give James Whitaker & Sons (Nurserymen) Ltd  the opportunity to inspect the entire consignment, the goods shall be deemed to have been delivered and to be in accordance with the contract in all respects, and therefore accepted by the customer. (e) If the customer or the customer’s consignee breaks bulk on delivery or unloads the whole or any part of a consignment of goods or materials the customer is deemed to have accepted delivery. (f) James Whitaker & Sons (Nurserymen) Ltd  may deliver the goods in one or more instalments whereby each instalment shall be treated as a separate contract.

PRICING.   Please note every effort is made to ensure online pricing is correct. However, we recommend checking prices or stock levels with your local store before placing any order. Online price discrepancies will not take precedent over actual current prices.

IMAGES. All pictures, illustrations and descriptions are for illustrative purposes only, and show or represent the product described as accurately as possible. However, where product illustrations are unavailable or unsuitable, we reserve the right to substitute an alternative product of a similar or better quality. We strongly advise you visit your local branch to view the product if in doubt. The information is provided only as a guide. Full technical information is available for all products purchased upon request. All goods conform to manufacturers quality standards. If in any doubt please customer services for more information. 

IMPORTANT NOTE REGARDING STOCK. Please note every effort is made to update and ensure that 'IN STOCK' items are at James Whitaker & Sons (Nurserymen) Ltd  however it is advised that you check with the DIY Centre before making a journey to James Whitaker & Sons (Nurserymen) Ltd  as not all of the Builders Merchants range is avaiable for collection at the Garden Centre.

RETURN OF GOODS: James Whitaker & Sons (Nurserymen) Ltd shall not accept on return for credit any goods ordered from James Whitaker & Sons (Nurserymen) Ltd  incorrectly or subsequently found to be surplus to the customer’s requirements. James Whitaker & Sons (Nurserymen) Ltd  shall endeavour to assist customers where possible by accepting at a reasonable restocking charge the return of goods providing it is within twenty-eight days of the original purchase (together with the original packing if applicable) which are from James Whitaker & Sons (Nurserymen) Ltd normal stock lines but goods ordered from the manufacturer cannot be accepted without James Whitaker & Sons (Nurserymen) Ltd  prior agreement for the return and James Whitaker & Sons (Nurserymen) Ltd  restocking charges having been paid. James Whitaker & Sons (Nurserymen) Ltd  cannot however accept return of cement, lime, or plaster. In any event credit cannot be given unless the customer provides James Whitaker & Sons (Nurserymen) Ltd  with the number of the invoice on which the goods were supplied.

Payment Gateway via Sage Pay FAQs

Q. Who are Sage Pay?
A. Sage Pay are an accredited payment service provider. They handle your credit card transaction in a highly secure environment.

Q. Why has my card been refused?
A. If you receive the message "Authorisation on that payment type has been declined by the bank" your card has been declined by your card issuer. Sage Pay does not generate this message, and you will need to contact your card issuer to find out why your card has been refused. You should check you have entered the following correctly:

Expiry Date
Valid From Date
Issue Number etc.

Your card issuer may inform you that they have authorised the payment, but are awaiting an
authorisation code from the merchant. This is known as a referral and cannot be authorised for online payments. In this case, you should try your card again or use a different card.

Q. I am getting an invalid card number or invalid card type message?
A. You should check that you are entering the card number without any spaces. Switch and Solo cards may have a card number printed on them which is only an 8 digit number. We require the long number across the center of the card.

Q. How do I obtain a refund?
A. Sage Pay provides the online payment system for Whitakers Garden Centre Builders Merchants. However, they are not able to authorise a refund. 

Q. I haven't received my goods?
A. Sage Pay provides the online payment system for the website you are using. However, they don't own it. 

Payment methods

A range of payment methods can be accepted with Sage Pay at no extra cost. All you will need is an account for each payment method. Our online application will walk you through the relevant steps to get you started. 

Payment Gateway via Sage Pay:

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